The Online Assistant is an AI assistant trained on your community's governing documents — CC&Rs, rules and regulations, architectural guidelines, meeting minutes, reserve studies. Homeowners ask questions on your website or over the phone, any hour, in any of 50+ languages, and get answers with the exact source cited.
Live in under a week for most communities — you just send us the documents.
"¿Puedo rentar mi casa por menos de un año?"
No. Your community requires a minimum lease term of 12 months, and leases must be submitted to management within 10 days of signing. Short-term rentals (under 30 days) are prohibited.
Source: CC&Rs §7.1 — Leasing RestrictionsCC&Rs, bylaws, rules and regulations, architectural guidelines, recent meeting minutes — whatever governs your community. PDFs are fine, even scanned ones. That's the whole setup on your end.
We train the assistant on your documents and hand your board a private test link. Ask it the hard questions — the parking edge cases, the pet rules, the fence-height disputes. Nothing goes live until you're satisfied with the answers.
Homeowners reach it through a widget on your community website or a dedicated phone number. It answers around the clock, cites its sources, and speaks the homeowner's language — literally.
Board passed a new rule? Updated the architectural guidelines? Send the new document and the assistant's answers update with it. Old answers don't linger.
An assistant that knows its limits is the only kind worth having. Online Assistant answers questions of fact from your documents. Decisions, disputes, and exceptions belong to people.
It says so, and forwards the question to your manager or board contact with the homeowner's information. It's built to escalate rather than improvise — a wrong answer about your community's rules is worse than no answer.
Yes. Communities can add a dedicated phone line so residents who don't use the web — and every community has them — get the same answers by voice, in their own language.
Send us the updated document. The assistant's knowledge is refreshed from your current documents, so a rule change in March doesn't produce January's answers in April.
No. The assistant is a widget that drops into your existing community website, and the phone line is a number you publish. Nothing about how your community is managed has to change.
Yes — and this turns out to be one of the most useful parts. A monthly view of what residents actually ask tells a board exactly which rules are confusing, which documents need rewriting, and what to address at the next meeting.
Membership is $99 per month with a three month minimum to cover setup. There is no setup fee and no annual plan.
Send us your documents this week; your homeowners could be getting cited, accurate answers by next week.
Test Drive (949) 881-7071