A 24/7 Community Information Hub for homeowner questions

Consistent, trusted answers based on your HOA's own documents. Available instantly.

Your HOA's 24/7 Community Information Hub, trained on your community's governing documents, CC&Rs, rules and regulations, architectural guidelines, meeting minutes, reserve studies. Homeowners ask questions on your website or over the phone, any hour, in any of 50+ languages, and get answers with the exact source cited.

Live in under a week for most communities, you just send us the documents. Unlimited questions, 50+ languages, $89 a month.

Less than $3 a day
What can $89 a month do for your HOA? A lot.
$89a month, per community. Everything below included.
  • Your own custom HOA website
  • 24/7 instant Community Info Hub
  • Unlimited homeowner questions
  • Multilingual answers, anytime
  • Answers straight from your HOA documents
  • Rules, notices & updates kept current
  • Private & secure closed system
  • Hosting, maintenance & support included

The result: fewer calls, emails and repeat questions. Less frustration for residents. More time, more consistency, and less risk for your board and manager.

24/7 HOA support for less than $3 a day. One of the smartest investments your HOA can make.
§1The problem

Most HOA complaints start with one thing: "Nobody told me."

When homeowners can't get answers, the frustration usually ends up with the board or the manager. And when dues increase, a special assessment is needed, or a new rule takes effect, that frustration gets worse. Most of it is not about the decision. It is about finding out late, or not at all.

Without a place to ask

  • An owner emails on Friday about a fence and hears nothing all weekend
  • A rule change lands in a mailer half the community never opens
  • The same question reaches the manager, the president, and a neighbor, three different ways
  • By the annual meeting the frustration has a name, and it is the board's

With one place to ask, any hour

  • The owner asks at 9pm and gets the answer with the section cited
  • New rules, notices, and updates are in the same place, kept current
  • The manager sees fewer repeat calls and handles the ones that need a person
  • The board hears "thanks" instead of "nobody told me"

An informed owner is usually a happier owner. AIsk HOA gives owners a simple place to get community information and answers 24/7, directly from your HOA's own documents. More transparency. Fewer repetitive calls and emails. Less frustration. And more time for your board and manager to focus on actually running the community. Keep owners informed before questions become complaints. If you want a number on it first, see what homeowner questions cost your community today, and if you are checking what the law requires of the board, start with the California rules that sit above your documents.

§2Who it is for

Your HOA's main source. Or its backup plan.

Self managed? Make AIsk HOA your first line. Professionally managed? Make it your second. Either way, every association should have one.

Self managed communities

With no management office to call, the questions land on volunteers. AIsk HOA becomes the community's information desk, answering from your governing documents so your board is not the after hours help line.

  • Your first line, residents get the answer before anyone has to be called
  • Volunteers stop repeating themselves, the same twenty questions answer themselves
  • Consistent answers, every resident hears the same rule, cited to the same page

Professionally managed communities

We are not here to replace your manager. We are here to back them up. When the office is busy, someone is out, phones are backed up, or another system goes down, AIsk HOA is still answering.

  • Your second line, routine lookups never reach the manager's queue
  • Cover for the gaps, nights, weekends, holidays, vacations, sick days
  • Your manager looks better, fewer callbacks, faster answers, happier owners

Every responsible organization keeps a backup. Backup power, backup files, backup people. For less than $3 a day, why would your community's information be the exception? Wondering does it work with Vantaca or AppFolio? It does, and you can start the 30 day free trial on your own documents without changing anything you already run.

§3How it works

From a stack of PDFs to a working assistant.

Send us your documents

Your CC&Rs, bylaws and rules, architectural guidelines, recent meeting minutes, whatever governs your community. PDFs are fine, even scanned ones. That's the whole setup on your end.

We build it, your board tests it

We train the assistant on your documents and hand your board a private test link. Ask it the hard questions, the parking edge cases, the pet rules, the fence-height disputes. Nothing goes live until you're satisfied with the answers.

It goes live on your site and phone line

Homeowners reach it through a widget on your community website or a dedicated phone number. It answers around the clock, cites its sources, and speaks the homeowner's language, literally.

It stays current

Board passed a new rule? Updated the architectural guidelines? Send the new document and the assistant's answers update with it. Old answers don't linger.

What an answer looks like when it lands:

Answered · Sun 7:15 AM
Phone call · SpanishNo. 0412

"¿Puedo rentar mi casa por menos de un año?"

No. Your community requires a minimum lease term of 12 months, and leases must be submitted to management within 10 days of signing. Short-term rentals (under 30 days) are prohibited.

Source: CC&Rs §7.1, Leasing Restrictions
§4Scope

What it handles, and what it hands off.

An assistant that knows its limits is the only kind worth having. Online Assistant answers questions of fact from your documents. Decisions, disputes, and exceptions belong to people. Before you send anything, read where your documents live and who can see them.

It answers

  • Rules questions, parking, pets, rentals, noise, trash schedules, pool hours
  • Process questions, how to submit an ARC application, pay dues, reserve the clubhouse
  • Document lookups, "what does section 7 actually say?"
  • General community info, amenities, contacts, meeting schedules

It hands off to your manager

  • Requests and disputes, fee waivers, violation appeals, neighbor conflicts
  • Account-specific matters, balances, payment plans, personal records
  • Legal questions, it quotes your documents; it never plays lawyer
  • Anything it isn't sure about, uncertain means escalate, not guess

Membership also includes your own community site with the assistant built in, and boards that want the meeting prep handled too can add monthly board packets, assembled for you.

§5Common questions

The questions boards actually ask us.

What happens when it doesn't know the answer?

When AIsk HOA does not know the answer, it says so, and forwards the question to your manager or board contact with the homeowner's information. It's built to escalate rather than improvise, a wrong answer about your community's rules is worse than no answer.

Can homeowners really call it on the phone?

Yes, homeowners can reach AIsk HOA by phone. Communities can add a dedicated phone line so residents who don't use the web, and every community has them, get the same answers by voice, in their own language.

What if the board changes a rule?

If the board changes a rule, send us the updated document. The assistant's knowledge is refreshed from your current documents, so a rule change in March doesn't produce January's answers in April.

Do we have to change our management software or website?

No, you do not have to change your management software or website. The assistant is a widget that drops into your existing community website, and the phone line is a number you publish. Nothing about how your community is managed has to change.

Can the board see what homeowners are asking?

Yes, the board can see what homeowners are asking, and this turns out to be one of the most useful parts. A monthly view of what residents actually ask tells a board exactly which rules are confusing, which documents need rewriting, and what to address at the next meeting.

What does it cost?

AIsk HOA is $89 a month per community. Every community starts with a 30 day free trial, and there is no setup fee, no minimum term, and no annual plan. Cancel any time.

Give your board its evenings back.

Send us your documents this week; your homeowners could be getting cited, accurate answers by next week.

Test Drive Start 30 Day Free Trial (949) 881-7071