Boards ask three questions about HOA data security before they upload anything, and they deserve plain answers. What do you do with our documents, who else can see them, and can we get them removed later. Here are the answers in ordinary language, with nothing dressed up.
If a question below is not answered clearly enough, call and ask a person.
Last updated: September 4, 2026When your board sends us the CC&Rs, bylaws, rules, architectural guidelines, and whatever else the community keeps on file, those documents are loaded so the Community Information Hub can answer questions for your homeowners. They are not used to build a generic product, they are not pooled with other associations, and they are not sold or licensed to anyone.
The assistant answers from the material your community provided, and it points to the section it used, so a homeowner or a board member can go check the original. When a question falls outside those documents, it does not guess. It says so, and it routes the question to your manager or the board contact you gave us. The board and the manager keep every decision.
We do not sell your community's data, we do not share it with advertisers or data brokers, and we do not hand one association's documents to another. Each community's documents are stored separately, so the assistant serving your homeowners is working only from your community's file, never from a neighboring association's rules.
Payment processing is handled by Square. When a homeowner pays an architectural application fee, or a community pays for the Online Assistant, the card details go to Square directly. We receive a confirmation that a payment succeeded, not the card number.
You can request deletion of your documents and data at any time, whether you are ending service or you simply want an outdated document package removed. Send the request from a board email address to info@hoa180.com, or call and tell us. There is no retention clause holding your documents hostage, and nothing about our tools requires you to leave anything behind.
Related: read more about the assistant that answers from your own documents, see how HOA180 software handles your community's data across the rest of the tools, start a 30 day free trial, or ask us anything about data handling.
Plenty of vendors decorate this page with certifications and slogans. We would rather tell you exactly what is true, so you can weigh it yourself.
Either way, we treat them as your community's property. Whether your governing documents are posted publicly for owners or kept on request, we use them only to answer your community's questions.
Homeowners ask questions in their own words, and some of them include details, an address or a unit number, for example. When a question is routed to your manager, that message goes to the contact address you gave us. We do not build homeowner profiles and we do not sell anything about them.
Tell us and we remove them. If you would rather we simply turn the service off and hold the file in case the board returns, we can do that instead. It is your call, and you can change it later.
No. Our tools do not touch your accounting system, your ledgers, or your association's bank accounts. They work alongside your existing operation, and there is nothing to connect.
Only the people who need it to set up and run your service. We are a small company in Orange County, and you will know the people you are dealing with by name.
Ask it directly. You will get a straight answer from a person, and if the honest answer is that we do not do something, we will tell you that.
Get in touch (949) 881-7071