Violations, architectural requests, collections, work orders, meeting notices and board reports, produced automatically from your own templates and the community's own documents. Your managers approve. No notice, fine or collection letter goes out without a person saying yes. Appointments book themselves. The back office runs itself overnight. Your managers spend the day with boards and homeowners.
Built to your workflow. Priced per user, first two free. Communities and homes are never billed.
HOA180 Manager Desk is a management back office built for your company, not a one size fits all product. It covers what the big platforms cover: owner records, violations, architectural requests, work orders, assessments and collections, homeowner communication and board reporting. The difference is that the routine paperwork is produced automatically, and your managers only approve it. We build it to your workflow, your letter templates and the California compliance calendar, then run it with you. The 24/7 Community Information Hub, ARC HOA and Board Packets plug straight in.
A manager photographs a violation on a drive-by and taps the rule. The correct notice is drafted, addressed, cited to the CC&R section, logged and queued for mail or email. The next step in the escalation ladder schedules itself, and the file closes itself when re-inspection shows it cured.
Hearing notices carry the 10 day notice and opportunity to cure. Pre-lien notices carry every item Civil Code 5660 requires. Meeting notices, budget reports, elections, reserve studies, resale packages and records requests sit on one compliance calendar per community, with documents drafted ahead of each date.
We configure your approval chains, letter templates, fee schedules and board preferences. You do not change how your company works to fit the software.
Everything produced overnight waits in one Approvals queue. A manager reads, edits if needed, approves, and it goes out. Fifty violation letters take ten minutes, not an afternoon.
The 24/7 Community Information Hub answers from the community's own documents, online, by phone and by text, in any language. What it cannot answer becomes a ticket, already categorized, already assigned.
$100 per user per month after the first two. Communities and homes are never billed. Add as many as you manage.
Export everything any time in plain files. Your accounting stays where it is: QuickBooks and the usual HOA banking platforms sync in. We do not make you move your books.
One community manager, one ordinary Tuesday, shown as an example of how the work flows. These are illustrative numbers, not measured results.
Drive-by. Three photos, three rules tapped. Three notices are drafted before the manager is back in the car.
Approvals queue. 52 items waiting from overnight. Read, two small edits, approved in 11 minutes.
Collections. Two pre-lien notices, every Civil Code 5660 item present, waiting for the board's lien vote.
Architectural review. Four decision letters with conditions and appeal rights, ready to sign.
Work order. A homeowner reports a leak through the Hub. The dispatch rule books the plumber for Thursday morning and tells the homeowner before the manager has read the ticket.
Homeowners. The Hub has answered 31 homeowner questions. Two became tickets, already assigned.
Board. The board packet for Thursday's meeting is assembled.
Reporting. Monthly reports for every community produced and waiting for review.
A roster of automated jobs, each with a plain job title and a clear line on what it is allowed to do. Some run on their own. The rest are drafted for approval and wait in the Approvals queue.
Sends re-inspection reminders to the manager, drafts the next notice on the ladder, and drafts the cure confirmation when the re-inspection shows the violation fixed.
Posts late charges per Civil Code 5650, drafts payment reminders and late notices, and prepares pre-lien drafts with every Civil Code 5660 item for the board's lien vote.
Drafts the meeting notice 4 days ahead per Civil Code 4920, assembles the board packet, and files the approved minutes.
Checks every vendor's insurance certificate and license, flags what is expiring, and matches each invoice to its work order.
Matches new work orders to vendors, reserves slots, notifies vendors and homeowners, and flags the ones it could not place.
Works the compliance calendar and has each draft ready two weeks before the date it is due.
Matches the bank feed, codes incoming invoices for approval, and keeps the month end checklist moving.
The 24/7 Community Information Hub answers homeowner questions from the community's own documents and escalates the rest as tickets, already assigned.
Every letter, charge and payment is traced to what was done, who did it and which rule fired. Nothing happens behind your back.
A typical management platform is one product configured the same way for every customer. Manager Desk is custom built for your company, around the workflow you already run.
| Area | A typical management platform | HOA180 Manager Desk |
|---|---|---|
| Violations | Logs the violation. A manager picks a letter template, fills it in and sends it, then remembers the follow up. | Photo and rule produce the notice at the right tier with the CC&R citation. The next step schedules itself and the file closes when cured. |
| Architectural requests | Online form and a status field. Letters and committee packets are assembled by hand. | ARC HOA inside: completeness check, committee packet, neighbor notice and decision letter with conditions and appeal rights, all drafted for approval. |
| Collections | Delinquency reports and generic templates. Statutory notice contents are checked by staff or counsel. | Late notice, payment plan offer and pre-lien notice with every Civil Code 5660 item, then a handoff file for counsel. |
| Work orders | The manager assigns a vendor and emails the owner. | The dispatch rule assigns, schedules and notifies on its own. The manager handles only the exceptions. |
| Meetings | A calendar entry and a document folder. | Agenda built from open items, notice posted 4 days ahead, board packet assembled, minutes drafted from notes for approval. |
| Compliance calendar | Reminders you set up yourself, if at all. | Davis-Stirling dates per community, each with an owner, a due date and a draft ready two weeks ahead. |
| Homeowner questions | A portal and a phone line that land on the manager. | 24/7 Community Information Hub answers from the community's documents. The rest become assigned tickets. |
| Setup | One size fits all. Your company adapts its process to the software. | Built for your company: your approval chains, templates, fee schedules and board preferences, configured by us in about four weeks. |
| Board app | Approve from an app. | The same, plus every vote recorded with the board member's name and the date, and the lien vote tied to the open meeting. |
| Invoices | Approval inside the platform's own accounting. | Capture, code, match, board approval, then a payment run to the accounting system you already use. |
| Traceability | Audit history. | Every letter, charge and payment traced to the rule that fired and the person who approved it. |
| Adding a community | An onboarding project with the vendor's team. | Under an hour with the wizard, with us on the phone the first time. |
| Users | Per user or per unit licensing with minimums. | First two users free, $100 per user after that. |
| Pricing | Per unit per month with minimums, usually quote based.1 | Per user, first two free. Communities and homes are never billed. |
1 For example, AppFolio's published rates as of September 2026 (appfolio.com/pricing): $0.80 to $0.85 per association unit per month on the Core and Plus plans, a 50 unit minimum, an unpublished minimum spend, and quote based pricing. Other platforms vary.
Open any area to see what is automated. Everything is drafted for approval unless it is marked as running on its own.
Drafted for approval waits in the Approvals queue. Runs on its own internal task, nothing sent to homeowners, except work order scheduling under the dispatch rule you set.
Example text to the homeowner"A technician from Harborline Plumbing is scheduled for Thursday, October 16 between 9 and 11 AM for the water heater leak you reported. Reply R to reschedule."
Put in your own numbers. The estimate updates as you type.
about 100 hours a month
about $4,500 a month
Your numbers, your estimate. We do not publish customer results we cannot show you.
Every community gets one compliance calendar, and every notice template carries what the Civil Code says it must include. Here is what Manager Desk tracks.
Manager Desk produces the paperwork. Your company and its counsel decide policy.
These summaries describe what notices and documents must include. They are not legal advice. Statutes change, and your counsel should review your templates and enforcement policies.
We build Manager Desk for your company. Then we stay.
We sit with your managers and map how work actually moves today. We collect your letter templates, enforcement policies, fee schedules, approval chains and each board's preferences.
We configure Manager Desk, load your communities, owners and open items, and run it next to your current system so you can compare every draft against what you would have sent.
Your managers switch over with us on the phone. Questions get answered the same day.
New templates, a new community, a board that wants its report a different way: we make the change. You do not file a ticket and wait for a release.
Adding a community later takes under an hour: owner list, documents, assessment schedule, enforcement ladder, board approvals, live.
Communities and homes are never billed. Add as many as you manage. No minimum term. Month to month, cancel any time.
A company with six managers pays $400 a month. A two person company pays nothing.
Want us to run it? HOA180 can staff the approvals queue for you on a monthly basis. Ask on the walkthrough.
No. Your books stay where they are. QuickBooks and the usual HOA banking platforms sync in, so statements, delinquency aging and collection notices use your real balances. Manager Desk produces the paperwork around the money, it does not ask you to move your general ledger.
Your managers do. Every letter, notice, packet and report is drafted for approval and waits in the Approvals queue until a person reads it and says yes. You set the approval chains during setup, for example courtesy notices approved by the community manager and pre-lien notices approved by a senior manager. A small set of internal tasks, such as flagging vendors whose insurance expires in 30 days, runs on its own and never sends anything to a homeowner. The one exception is work order scheduling under the dispatch rule you set during setup: appointment windows and completion notices go to the homeowner on their own, and any work order the rule cannot place comes to your manager with the reason.
Manager Desk is built California first, with Davis-Stirling deadlines and notice contents in the compliance calendar from day one. If you also manage communities in another state, we configure that state's deadlines and notice templates during setup, and your counsel reviews them before anything goes out.
About four weeks. Week 1 we map your workflow and collect your templates and fee schedules. Weeks 2 to 3 we configure Manager Desk, load your communities and owners, and run it next to your current system. In week 4 your managers switch over with us on the phone. After that we keep running it with you.
We import it. Owner and tenant records, open violations, architectural requests, vendor lists and community documents come over during weeks 2 to 3, and we check them against your current system before you switch. Your data stays yours: you can export everything any time in plain files.
Yes. The 24/7 Community Information Hub answers routine questions from the community's own documents, online, by phone and by text, at any hour. Anything it cannot answer becomes a ticket, already categorized and assigned, and your office number works exactly as it does today.
Yes. Each board member gets a to-do list sorted by type: invoices, work orders, violation hearings, architectural votes and collections next steps. Each item has Approve, Decline and Send message, with an optional message before confirming. Board members can also open reports, look up a homeowner by name, address and balance, see bank balances by fund (read only) and review inspections. Every vote is recorded with the board member's name, the date and the decision, and the lien vote is confirmed at an open meeting (Civil Code 5673).
Per user, not per community and not per door. The first two users are free for as long as you use it. Every user after the first two is $100 per month. Communities and homes are never billed, so add as many as you manage. There is no minimum term and no setup fee for your first ten communities. It is month to month, you can cancel any time and export your data any time. Every community you manage includes the 24/7 Community Information Hub, ARC HOA, Board Packets and a community website. A company with six managers pays $400 a month. A two person company pays nothing.
Yes. The field app lets a manager log a violation from the phone with a photo, address and rule, and the notice is drafted on the spot. Re-inspections are marked cured from the curb, work orders are opened with a photo and dispatched before the manager leaves the driveway, and owner lookup has tap to call or text. It works offline and sends everything when the phone is back online.
A dispatch rule per category and community picks the first qualified vendor: current insurance and license, serves the city, and has capacity. It reserves the earliest slot from the vendor's availability, texts the vendor the job, and tells the homeowner the appointment window by text, email or letter. The homeowner can reply to reschedule. When the vendor marks the job complete, the homeowner is told and the invoice is matched to the work order. If no vendor qualifies, the work order goes to the manager with the reason.
Related: how HOA180 works alongside your current platform, how we handle your data, and the AB 130 fine limits the guardrail checks against.
Click through the mockup to see the Approvals queue, a violation from photo to notice, and the compliance calendar. Then talk to us about building it for your company.
See the interactive mockup Book a 20 minute walkthrough (949) 881-7071